Call Support Representative (Blended Accounts Offer)

We are seeking enthusiastic Call Support Representative to join our dynamic team in Davao City, Davao del Sur. As a Call Center Representative, you will play a crucial role in providing exceptional customer service and support to our clients through non-voice communication channels. This is a full-time opportunity with the potential for career growth and development.

What you'll be doing

Respond to customer inquiries and requests via email, chat, and other non-voice communication channels

Effectively troubleshoot and resolve customer issues in a timely and professional manner

Maintain accurate records and documentation of all customer interactions

Identify opportunities to enhance customer satisfaction and provide feedback to the management team

Collaborate with cross-functional teams to ensure a seamless customer experience

Adhere to company policies, procedures, and quality standards

Continuously develop your skills and knowledge to stay up-to-date with industry trends and best practices

What we're looking for

Excellent written communication skills and the ability to effectively convey information to customers

Strong problem-solving and critical thinking skills to handle complex customer inquiries

Proficient in using computer systems and various software applications

Adaptable and able to work in a fast-paced, dynamic environment

A team player with a positive attitude and a passion for delivering exceptional customer service

Fluent in English, both written and verbal

Apply now for this exciting opportunity to join our team and be a part of our continued success.