Consumer financial services industry experience and strong understanding of unsecured asset businesses
Strong experience of market leading card capability
Experience of working with multi-channel sales programs
Experience of building business through digital channels
Insights on competitive and innovation landscape in unsecured lending in Asia
Retail banking experience, familiarity with large bank environment
Experience of data analytics and their application in multi-channel CRM programs.
Skills
Strategic leadership, analytical and problem-solving skills.
Entrepreneurial mindset and clear results orientation to transform the business.
Business judgement and decision-making skills.
Get it done together mindset and collaboration skills.
Excellent executive communication skills, customer, and partner relationship skills.
Strong influencing skills navigating in matrixed environments
Responsibilities
Support new product development and refreshing of existing propositions.
Continually drive to understand customer needs and ensure they are considered in prioritization and tradeoffs. Build targeted insights to improve customer experiences in line with latest trends across markets in Asia.
Competition : Continually drive to understand competitive landscape, market shares, pricing, rewards and offer strategies of competition.
Collaborate with partnerships team around platform development and leveraging fintech which can help enhance customer experiences.
Market Research : Develop and lead customer research, prototyping, and test and learn agendas with relation to product development.
KPIs : Market share, Product P&L, Spend per card, Balance per card