Customer Service Consultant (ZR_28626_JOB)

BruntWorkManila, 00, ph

20 days ago

Job type

Quick Apply

Job description

Job Description

This is a remote position.

Schedule :

Monday to Friday 8 : 30 to 5 : 00 PM with 30 mins break

Scope :

Handle 30-40 customer calls per day maximum

Focus on 15-20 collections calls with more in-depth customer interaction

Work with clean portfolio of creditworthy customers (homeowners with good credit scores)

Manage early collections for both secured vehicle finance and unsecured lending products

Support busy seasonal periods (Christmas / New Year) when customer inquiries and arrears increase

Potential for role expansion and additional team members as business grows

Full-time position, Monday through Friday schedule

Comprehensive training provided by dedicated account manager with established workflows

Responsibilities :

Handle general customer service inquiries including address changes, account updates, and document requests

Send loan statements, contracts, and other customer correspondence as requested

Route specialized inquiries (loan top-ups, complex issues) to appropriate departments

Conduct early collections calls for accounts in pre-30 day arrearsContact customers regarding dishonored payments and missed

payment arrangements

Work with customers to establish payment plans and rehabilitation strategies

Follow established workflow processes for collections activities

Send text messages, emails, voicemails, and arrears reminder letters as part of collections sequence

Float between customer service and collections duties based on business demand

Maintain accurate records of all customer interactions and payment arrangements

Requirements :

Prior collections experience, particularly in early collections or pre-30 day arrears

Customer service background with phone-based communication skills

Ability to work flexibly between customer service and collections functions

Strong communication skills for handling sensitive financial conversations

Experience with CRM systems and basic computer proficiency

Availability to work New Zealand business hours (8 : 30 AM - 5 : 00 PM initially)

Professional phone manner and ability to think quickly during customer interactions

Independent Contractor Perks

HMO Coverage for eligible locations

Permanent work-from-home

Immediate hiring

ZR_28626_JOB

Requirements

Create a job alert for this search

Customer Service • Manila, 00, ph

Related jobs

Promoted

Retail Non-Voice Customer Service - Start ASAP

Caldwell CommunicationsManila, National Capital Region, PH

For regular employees, we offer an industry-leading benefits package that includes : Competitive Salary 13th Month Pay HMO with 3 free Beneficiaries on Day One 20% ND Maternity / Paternity Leave Oppo...Show moreLast updated: 30+ days ago

Promoted

Dynamics 365 F&O Principal Consultant (Relocate to Malta / Big 4)

Black Pen RecruitmentManila, Metro Manila, Philippines

Our client’s Microsoft Business Solutions team is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the abili...Show moreLast updated: 8 days ago

Promoted

Workday Financials Senior Principal Consultant (Global Delivery Center)

Collaborative SolutionsBulacan, Leyte, Philippines

Cognizant Workday Practice is seeking Financials Consultants with Financial Management systems experience and expertise in the areas of General Ledger, Billing, Receivables, Procurement, Payables, ...Show moreLast updated: 8 days ago

Promoted

Dynamics 365 F&O Consultant 2 (Relocate to Malta / Big 4)

Black Pen RecruitmentManila, Philippines

Promoted

Dynamics 365 CE Lead Consultant (Relocate to Malta / Big 4)

Black Pen RecruitmentManila, Metro Manila, Philippines

Our client is a Microsoft Gold Partner and leader in Microsoft software implementations for medium to large organisations, providing their clients with the ability to keep up with the ever-changing...Show moreLast updated: 8 days ago

Promoted

Lead Generation Consultant | Permanent WFH | Project-Based

EmaptaBiñan, Laguna, Philippines

Lead Strategy Behind the Experts Who Power Legal Wins.Help drive the strategy behind expert witness sourcing and litigation support. From lead qualification to legal precision, this is your chance t...Show moreLast updated: 6 days ago

Promoted

AI Solutions Architect | Permanent WFH and Night Shift

My SahayBulacan, Leyte, Philippines

AI Automation & Integration Specialist.If you’re passionate about building smart systems, streamlining workflows, and working from the comfort of your home, this is your opportunity to drive meanin...Show moreLast updated: 1 day ago

Promoted

Customer Service Specialist Temporary WFH

Metacom Solutions IncTaguig, National Capital Region, PH

About the Role As a CSR at Everise, you’ll be the first point of contact for customers—handling inbound (and sometimes outbound) calls, resolving issues, answering questions about products or servi...Show moreLast updated: 29 days ago

Promoted

2023 Consulting Associates : Developer - Service Now

IBM PhilippinesTaguig, Metro Manila, Philippines

IBM is best known forproducing and selling computer hardware and software, as well as cloud computing and data analytics. The company has also served as a major research and development corporation ...Show moreLast updated: 13 days ago

Customer Success Consultant - SaaS & Enterprise Software (Onsite) | ZR_1012_JOB

PeoplePartners IncEastwood, 00, ph

Quick Apply

AU Customer Success Consultant (Onsite).If you love solving problems, building genuine client relationships, and turning “meh” platform usage into “wow”—this might just be your dream role.You’ll be...Show moreLast updated: 28 days ago

Promoted

Dynamics 365 CE Consultant 1 (Relocate to Malta / Big 4)

Black Pen RecruitmentManila, Philippines

Promoted

Customer Service Representative / Non Voice / 28k

Caldwell CommunicationsManila, National Capital Region, PH

Promoted

Solutions Architect

HawodTech SolutionsBulacan, Leyte, Philippines

The Solutions Architect will play a critical role in helping our product development teams create modern, well-considered applications that will delight our customers. They will help our teams thriv...Show moreLast updated: 30+ days ago

Promoted

German Customer Service Specialist (Hybrid Setup)

TASQ Staffing Solutions, Inc.Taguig, National Capital Region, PH

Work Setup : Hybrid (McKinley Hill, Taguig) Shift : Shifting Schedules Required Qualifications : > .Proficient in German and English in listening, reading, writing, and speaking (B2-level or higher...Show moreLast updated: 30+ days ago

Promoted

Lead Consultant Azure, Power BI - WFH

TASQ Staffing SolutionsParañaque, Metro Manila, Philippines

Position : Lead Consultant Azure, Power BI | Remote.Work Arrangement : Fully Remote.At least 5 years of relevant experience and at least 4 years of relevant leadership experience would be needed for ...Show moreLast updated: 19 days ago

Promoted

Workday HCM Senior Principal Consultant (Global Delivery Center)

Collaborative SolutionsBulacan, Leyte, Philippines

Cognizant Workday Practice is a leading global finance and HR transformation consultancy that leverages world-class cloud solutions to help deliver successful client outcomes for Fortune Global 500...Show moreLast updated: 11 days ago

Promoted

Customer Platform – CCAI Consultant_Executive

Accenture in the PhilippinesCabuyao, Laguna, Philippines

Customer Platform – CCAI Consultant_Executive at Accenture in the Philippines.Join to apply for the Customer Platform – CCAI Consultant_Executive role at Accenture in the Philippines.Provide CX sol...Show moreLast updated: 30+ days ago

Promoted

Lead Business Consultant ABOR

Sim, Central Luzon, Philippines, Central Luzon, Philippines

With more than 3,000 employees across five continents, we are a global technology leader serving 40 of the world’s top 100 financial companies through our integrated platform, services, and partner...Show moreLast updated: 26 days ago