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Receptionist / Server
Rue BourbonNational Capital Region, Philippines30+ days ago
Job descriptionOperational Responsibilities Undertake front of house duties, including meeting, greeting and attending to the needs of guests, to ensure a superb customer service experience Build a good rapport with all guests and resolve any complaints / issues quickly to maintain high quality customer service Deal with guest requests to ensure a comfortable and pleasant stay. Assist in dealing with customer complaints in an effective and courteous manner, providing or seeking solutions as quickly as possible Administer all routes of reservations to ensure that room bookings are made and recorded accurately Ensure that all reservations and cancellations are processed efficiently Maintains waiting list and coordinates seating when on a waiting list Report any maintenance, breakage or cleanliness problems to the Restaurant Manager Undertake any other ad-hoc duties (bar and restaurant work) relevant to the post, as and when required Open the door for each guest, greet him or her upon entering and assist guests when on a waiting list Escort guests, as soon as possible, to appropriate table and informs guests of their names Presents open menus to guests and offers assistance if necessary Serve guests and creates a warm and fun atmosphere for both guests and employees Answer questions about food and drinks including their ingredients, preparation and accompanying items Communicate additional meal requirements, allergies, dietary needs and special requests Take drink order at guest greeting, delivers beverages and offers appetizers Takes entire order and repeats order to guests for clarification Merchandise menu items, such as appetizers, entrees, beverages and desserts Attend to guests' needs when delivering food and checks back to ensure guest satisfaction Observe guests to respond to any additional needs Maintain table appearance by pre-bussing, checking drink levels, changing ashtrays, removing clutter and providing extra napkins if necessary Total bill and present check upon removal of last plate or upon request Notify Restaurant Manager if any guest that is perceived to be unhappy Bid farewell to guests as they leave Ensure everything was satisfactory and invite guests to return Ensure all menu boards are clean Performs shift change and / or closing duties Answers telephone within two rings and transfers calls or answers questions accordingly Know by heart and follow the company's standard operation procedures Keep the Restaurant Supervisor promptly and fully informed of all problems or unusual matters of significance and takes prompt corrective action where necessary or suggests alternative courses of action which may be taken Perform all duties and responsibilities in a timely and effective manner in accordance with established company policies to achieve the overall objectives of the position Maintain a favorable working relationship with all other company employees and purveyors to foster and promote a cooperative and harmonious working climate, which will be conducive to maximum employee morale, productivity and efficiency / effectiveness At all times provides a favorable image of Rue Bourbon aims and objectives and foster and enhance public recognition and acceptance of all of its areas of endeavor Benefits Paid training
Schedule :
- 8 hour shift
- 13th month salary
- Experience
- Receptionist : 1 year (preferred)
Supplemental Pay :
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Receptionist/Server • National Capital Region, Philippines