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Reservations Supervisor
TASQ Staffing SolutionsCebu City, Cebu, Philippines30+ days ago
Job descriptionLead and supervise the reservations team to ensure smooth daily operations. Monitor call handling, response times, and overall team productivity. Schedule shifts and ensure adequate staffing levels to meet demand. Ensure all reservations are processed accurately and in a timely manner. Address and resolve escalated customer issues or complaints effectively. Develop and implement standard operating procedures for the reservations team. Track and evaluate team and individual performance metrics. Conduct regular coaching and feedback sessions to improve service quality. Prepare and submit performance and operations reports to management. Ensure a seamless and positive customer journey from inquiry to booking. Identify and implement strategies to improve customer satisfaction. Collaborate with other departments to ensure a smooth customer experience. Onboard new team members and provide comprehensive training on systems and processes. Keep the team updated on company policies, new products, and industry trends. Foster a culture of continuous improvement and learning. Ensure the team efficiently uses reservation systems and tools. Report system issues and coordinate with the IT department for resolution. Provide input for system upgrades or enhancements to improve functionality. 10 VL, 10 SL, 5EL HMO Health Insurance avail on the 4th Month -(Employee + 1 Free Dependent)
Work Setup : Onsite (Cebu City)
Shift : Rotating / Shifting
Requirements :
- Bachelor's degree in business administration, hospitality, or a related field.
- At least 3 years of experience in reservations (airline / flight / tours) in a call center environment
- At least 2 years in a supervisory role
- Proficient in using reservation systems, tools, and MS Office Suite
- Preferably can start immediately
Key Responsibilities :
Team Management
Operational Excellence
Performance Monitoring
Customer Experience
Training and Development
System and Technology Oversight
Benefits :
Upon regularization :
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Supervisor • Cebu City, Cebu, Philippines
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