Monitoring Specialist

Job Description

This is a remote position.

Duties / Responsibilities :

• Manage and oversee the monitoring portals.
• Utilize computerized systems to track and analyze systems
• Provide communications such as emailing or calling contractors for onsite visits as well as being able to RMA any equipment
• Utilize Google Suite, Microsoft and other software to assist with office tasks
• Act as solar systems monitor for all company clients and be able to walk them through their portal when they receive PTO
• Provide and analyze generated reports to recognize monitoring system errors and be able to troubleshoot remotely if possible

Requirements

Customer Service (Inbound / Outbound) :

Handling inquiries, providing support, and managing customer interactions professionally.

Energy and / or Solar Industry : Any prior exposure or knowledge in these fields is a strong plus.

Microsoft Office : Comfortable with Word, Excel, and Outlook for daily tasks and reporting.

Monitoring & Troubleshooting : Ability to identify issues, troubleshoot effectively, and escalate when needed.

Please note that the Customer Service and Microsoft Office experience is a MUST HAVE.

Requirements

Duties / Responsibilities : Manage and oversee the monitoring portals Utilize computerized systems to track and analyze solar systems Provide communications such as emailing or calling contractors for onsite visits as well as being able to RMA any equipment Utilize Google Suite and other software to assist with office tasks Act as solar systems monitor for all company clients and be able to walk them through their portal when they receive PTO Provide and analyze generated reports to recognize monitoring system errors and be able to troubleshoot remotely if possible