Job Description
This is a remote position.
Compensation : $1,500–$1,800 USD / month (full-time contractor), negotiable
About the role : Own account health and relationships with ad platforms and payment processors; keep us compliant and connected.
What you’ll do :
- Be primary point of contact for Meta / YouTube / TikTok / AppLovin reps and Stripe / PayPal.
- Schedule regular check-ins, take notes, track action items, and follow through.
- Monitor policy updates; keep a simple internal guideline; run pre-publish final checks (copy + visuals + disclaimers).
- Triage disapprovals / reviews; prepare tight appeal packets (evidence, screenshots, IDs / KYB); track time-to-resolution.
- Maintain an “account health” sheet : strikes, disapprovals, billing thresholds, spend caps, risk flags.
- Build a contact map via LinkedIn / email outreach (goal : 5–10 relevant new contacts / month).
- Coordinate with Legal on disclaimers (e.g., AI voice / talent), and ensure they’re applied consistently.
- Support vendor onboarding / KYC and keep an audit trail of all submissions.
What you’ll need :
Excellent spoken / written English; high-EQ communicator who can represent the brand professionally.1–3 years in paid media ops, account management, risk / compliance, or platform support.Working knowledge of major ad policies (Meta / Google / TikTok) and basic FTC / ASA principles (or fast learner).Strong organization : multiple threads, clear documentation, quick responses.Nice to have (not required) :
Experience with Stripe Risk / PayPal disputes or as a platform / agency rep.Familiarity with DR funnels so conversations with reps are substantive.Success looks like :
Account uptime : zero suspensions; proactive issue flags.Responsiveness :Resolution speed : average policy issue resolvedFewer disapprovals : measurable month-over-month reduction; higher appeal win rate.Relationship depth : recurring meetings logged; growing contact list.How to apply :
Send CV + a 1–2 minute Loom introducing yourself.Mini-task : draft a 150-word email to a Meta rep escalating a false “misleading claims” disapproval for a cookbook ad (no cures / diagnoses claimed).Requirements
Relationship Management, Verbal and Written Communication, English, Paid Ads, Meta, Facebook, Google, YouTube, TikTok, AppLovin, Stripe, PayPal, Paid Media Operations, Account Management, Risk Support, Compliance Support, Platform Support, Ad Policy, FTC, ASA, Conflict Resolution, Disputes, Direct Response Funnels