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Support Technician Level 1
Seidotech Solutions Corp.Clark, Pampanga, PH26 days ago
Job descriptionServe as the first contact with customers who need technical assistance via the phone or Perform troubleshooting using different diagnostic techniques and creative thinking. Troubleshoot, diagnose, and resolve hardware and software issues for cloud-based and Provide quick resolution and excellent customer service. Redirect unresolved matters to the next level of support. Provide information on related IT products or services. Keep records of problems and their solutions. Follow up with customers and meet prescribed SLAs. Provide feedback on processes and make recommendations on areas to improve. Maintain technical documentation and service catalog on the installation of software, Perform fixes to Windows server and cloud systems. Perform post-resolution follow-ups with Level 2 technicians and customers as necessary. Assist with other customer issues and internal projects as required. MUST have Veeam Experience Experience in troubleshooting backup storage Hands-on experience diagnosing and resolving technical issues using creative problem- Strong attention to detail and self-motivation. Previous working experience as a support technician for two years in a similar role. Intermediate knowledge of Windows operating systems—desktop and server. Bachelor's degree in computer science or a high school diploma and two years of Working experience with service desk ticketing systems, monitoring tools, and patching Knowledge of VMware vSphere and Microsoft Hyper-V. Experience working with enterprise backup platformBasic network infrastructure Ability to follow processes but also think outside the box. Excellent organizational, communication, and interpersonal skills. Highly customer-oriented and patient.
What You’ll Do :
- Manage backup and disaster recovery support tickets promptly and document customer
interactions.
email.
customer-facing systems.
the configuration of hardware, and problem troubleshooting.
What Skills & Experience You’ll Need :
solving skills.
relevant experience.
tools.
knowledge (switching, routing, TCP / IP, etc.) and knowledge of Microsoft 365.s is
preferred.
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Technician • Clark, Pampanga, PH
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