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Quality Specialist - Service Desk (Clark) | Onsite

TASQ Staffing SolutionsAngeles, Philippines

30+ days ago

Job description

Qualifications :

Conduct process audits, deploy designed processes, analyze and report performance on quality.
Conduct RCAs on transaction monitoring to create action plans to reduce errors and improve service delivery.
Provide feedback to the agents, based on the findings of the monitoring

Work Setup : Clark (Onsite)

Requirements :

Quality Specialist for a Service Desk account.

Ability / having experience on reporting including on tools like Avaya / Cisco

Willingness to work on multiple projects and also periodically set and achieve stretch goals.

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Service Desk • Angeles, Philippines

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