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RTA / MIS Specialist - Quezon City
TASQ Staffing SolutionsQuezon City, Metro Manila, Philippines30+ days ago
Job type
- Quick Apply
Job descriptionMinimum of 2 years as a Real-Time Analyst in a BPO environment Experience in any domain Strong communication skills Preferred skills include proficiency with PowerBI Real-time Monitoring : Continuously oversee agent activities, call volumes, and queue statuses using specialized monitoring tools. Staffing Adjustments : Make necessary schedule modifications, such as adjusting break times or reallocating resources, to ensure optimal staffing levels. Performance Evaluation : Track agent adherence to schedules and performance metrics to identify deviations or issues that may affect service quality. Problem Resolution : Detect and address issues in real-time, including system outages, routing problems, or unexpected surges in call volumes.
Position : RTA / MIS Travel Collections (QC) | Onsite
Account Type : Travel Outbound Collections
Start Date : October 13
Support Type : Non-voice
Work Arrangement : 100% Onsite (Quezon City)
Shift Schedule & Rest Days : Night shift
Educational Requirements :
- Completed at least 2 years of college without any failed subjects
Work Experience :
Responsibilities :
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Quezon City • Quezon City, Metro Manila, Philippines
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