Workforce RTA - Alabang (Onsite)

About the job : WFM RTA (Alabang) | Onsite

Responsibilities :

• Regularly performs volume and performance analysis and proactively communicate possible impacts to business
• Supports management with all necessary reports and planning models to facilitate the process of decision-making.
• Monitors actual activities and compares them to plan and make recommendations for immediate changes
• Staff the appropriate number of agents at the proper time based on recent / historical capacity drivers
• Ensures that pre-planned activities are being scheduled in advance and communicated effectively
• Adjusts the schedules accordingly based on the actual scenarios and provide overtime requirements / voluntary time off to ensure efficient and effective staffing

Requirements :