WFM Team Lead (Workforce Lead)

Start Date : ASAP

Work Arrangement : 100% Onsite in Cebu City

Shift Schedule : US Business hours

Role  Requirement :

• Bachelor's Graduate
• At least 5 total WFM experience, at least 2 years of supervisory / leadership experience in BPO
• Advanced Excel experience (VLOOKUP, Pivot Table, etc.)
• Report and dashboards creation
• Good working knowledge of computer, i.e., MS-Office, Above
• Excellent verbal & written communication & presentation skills
• Expert knowledge of service procedures
• Good analytical skills for MIS, number crunching & reporting to internal & external customers.
• WFM Tool Competency (IEX, eWFM, etc.)
• RTA / MIS Experience is advantageous.
• Can start ASAP