(French Bilingual) Associate, Digital Review Team Senior Analyst

French Bilingual) Associate, Digital Review Team Senior Analyst (Fraud Prevention)– Quezon City, Philippines

Are you ready to join an advanced team that customers depend on to prevent fraudulent transactions? Are you ready to unleash your potential in a global company that moves money for better? Join Western Union as an Associate, Digital Review Team Senior Analyst.

Western Union powers your pursuit.

We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 8,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Role Responsibilities

• As a Senior Analyst, you will analyse digital transactions to make sure that no fraudulent activity is involved.
• You will handle High Value Customers and Transactions involving high amounts. You will communicate with Western Union customers as needed (incoming and outbound calls) to verify details regarding specific money transfers and ask them for the required documentation as needed ensuring that Compliance regulations are met.
• You will resolve problems and make high level decisions that impact customer experience.
• After completing our training program, you will successfully identify and prevent financial fraud, money laundering, and / or terrorist finance.
• You are expected to provide excellent customer experience to all customers, you will also be able to handle high level projects based on business needs aligned to the corporate strategy.
• This role is fundamental for supporting potential future initiatives directly connected with our corporate strategy.

Role Requirements

will also have access to short-term incentives, multiple health insurance options, accident and life insurance, and access to best-in-class development platforms, to name a few

Please see the location-specific benefits below and note that your Recruiter may share additional role-specific benefits during your interview process or in an offer of employment.

Your Philippines specific benefits include :

Western Union values in-person collaboration, learning, and ideation whenever possible. We believe this creates value through common ways of working and supports the execution of enterprise objectives which will ultimately help us achieve our strategic goals. By connecting face-to-face, we are better able to learn from our peers, problem-solve together, and innovate.

Our Hybrid Work Model categorizes each role into one of three categories. Western Union has determined the category of this role to be Hybrid. This is defined as a flexible working arrangement that enables employees to divide their time between working from home and working from an office location. The expectation for Hybrid roles in the Philippines is to work from the office at least 70% of the employee’s working days per month.