Customer Service Representative

Job Summary : We are seeking a dedicated and personable Customer Service Representative (CSR) to join our team. The ideal candidate will be responsible for providing exceptional support to our customers, resolving inquiries efficiently, and maintaining a positive brand experience. This role requires strong communication skills, attention to detail, and a genuine desire to help people.Key Responsibilities : Respond to customer inquiries via phone, email, chat, or in-person in a professional and timely mannerProvide accurate information regarding products, services, policies, and proceduresResolve customer issues and complaints with patience and empathy, escalating complex matters when necessaryDocument all interactions and updates in the customer service systemFollow up with customers to ensure their concerns have been resolved satisfactorilyCollaborate with other departments to ensure seamless service deliveryMaintain a thorough knowledge of company products and servicesUphold customer satisfaction and contribute to a positive team environmentRelocation package (open for freshers & experienced candidates) : Relocation CostsFrom BacolodAirfare - 8,000Relocation Allowance for 15days : Php 550 / dayLodging (15days)From nearby provinces in CDOTranspo Reimbursement : 2,000Relocation Allowance for 15days : Php 400 / dayLodging (15days)- One way transportation (going home) will also be provided for show up candidates with at least 6mos CCE.- Relocation package will also be available for candidates with at least 6mos CCE.- 10K SOB for Telco hires with at least 6mos CCE until Week of April 6 class.- Applicant must be at least 18 years old- Good computer navigational skills on multiple systems- Typing speed of 25 - 30 WPMCompensation and Benefits : PHP 19000 - PHP 45000Paid Trainings, 22 Paid Leaves, HMOGovernment Mandated Benefits, 13th Month PayOther Qualifications- at least HS Grad (old curriculum) / SHS Grad - excellent Communication Skills- preferably with at least 6mos BPO experience