Customer Experience Executive

At Probe CX, we're powered by passion, driven by curiosity, enriched by a purpose to do it better. We work hard and love a good challenge (or multiple). With clients spanning across the Pacific, Asia and North America, we’re no stranger to thinking big and working with innovative minds to achieve great success. We are dedicated to doing things better than the day before, and our exponential growth is living proof that we have stayed true to this ethos. At Probe, expect to think differently, challenge the norm and find your purpose.

JOB SUMMARY :

Under the supervision of the Circle Leaders, the primary objective of the Customer Experience Executive position is to provide world-class service to our customers in an accurate, efficient, and respectful manner on every call as measured by different performance metrics.

Educational Attainment :

At least a Senior High School Graduate

Desired Years of Experience :

At least 6 months of experience in a customer service industry

Desired Industry Exposure :

BPO Industry, customer service-oriented industry / environment

Desired Role Exposure :

Preference is with prior BPO experience or at least, in a customer-service industry specifically sales

MINIMUM REQUIREMENTS :

• At least Sr. High School graduate
• With Excellent English Communication (Oral and Written)
• Experience on the phone, email and live chat support is preferred but not required
• Has strong verbal and written communication and comprehension skills
• Amenable to reporting on-site