Sales Support Representative

Job Description

• Answering customer inquiries and following up with customers about their order status.

• Assisting with troubleshooting for client orders, account statuses, and pertinent issues

• Keeping up with sales trends and liaising with account managers to develop sales strategies.

• Creating and processing orders promptly, and handling order requests

• Setting sales objectives and KPIs.

• Checking pending orders and customer requests to ensure they meet the client's satisfaction.

• Following up on closures, payments, and grievance resolution.

• Performing data entry tasks for metrics, sales statistics, and other pertinent information.

• Maintaining an organized and accessible file system for sales and administrative professionals.

Minimum Required Qualifications

• Bachelor's degree in Marketing or an associate's degree in a relevant field.

• Prior experience as a Sales Support Specialist or Sales Support Associate.

• Hands-on experience with CRM and ERP systems.

• Proficiency with MS Office Suite.

• Knowledge of sales principles and customer service practices.

• Good analytical and problem-solving skills.

We encourage you to apply even if you don't check all the boxes!

Benefits

• Health plan
• Life insurance