Senior Consultant - Dgtl. Trnf.

Company Description

WNS (Holdings) Limited (NYSE : WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence. We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.

Job Description

• 15+ years of experience in financial services is required with experience of managing process transformation, business excellence programs
• Support the Automation initiatives from a co-ordination & post implementation standpoint; interface between Technical design team & Operations
• Lead improvement / reengineering opportunity identification across vertical through strategic reviews / process mapping / metrics analysis, benchmarking, VOCs, etc; Facilitate workshops to solve problems using human-centered design methodologies / PE / Digital Transformation assessment; Help envision a ‘way of working’ for how human-centered design should function in a BPO / service environment

Qualifications

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