Billing Supervisor (GS)

The Billing Supervisor at Anytime Fitness is responsible for overseeing the accurate and timely processing of member billing, dues collection, and financial transactions across all club accounts. This role ensures that billing operations run smoothly and that member concerns related to payments are resolved efficiently. The Billing Supervisor also works closely with Club Managers, the Finance Team, and third-party billing vendors to maintain financial integrity and excellent customer service.

1. Billing Operations

Supervise daily, weekly, and monthly billing processes for all memberships, services, and add-ons.

Review, validate, and post invoices, charges, and adjustments in the billing system.

Monitor automatic payment systems (e.g., EFT, credit cards) to ensure successful transactions.

Coordinate with 3rd-party billing platforms as needed.

2. Member Account Management

Address member billing concerns and resolve disputes in a timely, professional manner.

Ensure that account changes (e.g., holds, cancellations, upgrades) are reflected correctly in the system.

Work with front desk and club managers to ensure member records are accurate and up to date.

3. Collections

Monitor delinquent accounts and implement collection strategies.

Generate aging reports and follow up on unpaid balances.

Work with members to arrange payment plans when necessary.

4. Reporting & Reconciliation

Prepare and review daily, weekly, and monthly financial reports on billing activity.

Reconcile discrepancies in membership payments, discounts, refunds, and chargebacks.

Ensure accuracy and completeness of financial data submitted to the Finance Manager.

5. Team Supervision

Train and oversee billing staff or administrative personnel involved in the billing process.

Ensure compliance with company policies, procedures, and audit requirements.

Provide guidance and mentorship to team members.