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Technical Analyst (IT Industry)

Technical Analyst (IT Industry)

Australian Outsource Desk Inc.Angeles, Pampanga, PH
30+ days ago
Job description

Job description :

We are seeking a highly motivated and technically proficient Technical Analyst to join our growing team. In this role, you'll play a crucial part in the successful integration and ongoing support of our cutting-edge AR / MR / XR solutions. If you have a passion for innovative technology, strong problem-solving skills, and a commitment to customer satisfaction, we encourage you to apply.

Responsibilities :

  • System Integration : Seamlessly combine new hardware and complex systems related to Augmented Reality (AR), Mixed Reality (MR), and Extended Reality (XR) to ensure optimal performance and functionality.
  • Documentation : Create thorough and clear documentation, including integration guides, troubleshooting procedures, and best practices, to empower clients and internal teams.
  • Communication & Education : Effectively communicate with clients, educating them on system and hardware integration procedures, and providing comprehensive training.
  • Troubleshooting & Support : Diagnose and resolve technical issues related to smart wearables and other integrated systems, ensuring seamless functionality and minimizing downtime. This includes basic troubleshooting for Android-based devices.
  • Best Practices & Compliance : Implement and advocate for ICT system best practices, adhering to all relevant legal and ethical policies and industry standards.
  • Planning & Coordination : Define integration strategies, plan project deadlines, and coordinate effectively across different organizational components to ensure successful project delivery.
  • Sales Support : Collaborate with the sales team to understand client needs, provide technical insights during the sales process, and contribute to the development of tailored solutions.

Qualifications :

  • Bachelor's degree in Information Technology, Computer Science, Engineering, or a related technical field.
  • Proven experience in system integration, technical support, or a similar role, preferably with exposure to emerging technologies.
  • Familiarity with Android devices, including basic troubleshooting and configuration.
  • Relevant industry certifications (e.g., CompTIA A+, Network+, CCNA, ITIL) are highly preferred.
  • Strong understanding of hardware and software integration principles.
  • Excellent problem-solving and analytical skills with a methodical approach to troubleshooting.
  • Exceptional communication and interpersonal skills, with the ability to explain complex technical concepts clearly to both technical and non-technical audiences.
  • Ability to work independently and as part of a collaborative team in a fast-paced environment.
  • Demonstrated commitment to continuous learning and staying updated with the latest technological advancements.
  • Experience as an Android developer is a significant advantage.
  • Other Details : Morning Shift

    Work From Office (Sto. Domingo, Angeles City)

    Monday to Friday

    Competitive Salary (Negotiable based on expertise)

    Start IMMEDIATELY

    Job Type : Full-time

    Benefits : Additional leave

    Company Christmas gift

    Company events

    Free parking

    Health insurance

    On-site parking

    Paid training

    Pay raise

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    Technical Analyst • Angeles, Pampanga, PH

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