IT Assistant Manager - Technology Analyst for Voice Infrastructure (BGC Taguig)
TASQ Staffing SolutionsTaguig, Metro Manila, Philippines30+ days ago
Job descriptionBachelors degree in computer science, IT, Engineering, or a related field At least 5 to 8 years of working experience in IT, with a focus voice infrastructure Must be amenable to working in shifting schedules Must be able to work onsite at BGC Taguig in US Shifts Provide L2 / L3 support for Avaya Aura and Genesys Cloud CX platforms. Perform daily monitoring, health checks, and preventive maintenance of voice infrastructure. Manage incidents, service requests, and change tickets using ITSM tools. Collaborate with telecom vendors, service providers, and internal teams for issue resolution and escalations. Configure and optimize call flows, routing strategies, IVRs, and contact center functionalities. Support third-party integrations, including CRMs and analytics platforms. Participate in platform upgrades, patch management, and cloud migrations. Maintain detailed technical documentation, SOPs, and knowledge base articles. Stay current with platform updates, industry best practices, and security advisories. Ensure compliance with internal audit and vulnerability closure processes (e.g., CVE-ID tracking, Archer portal updates). Hands-on experience with Avaya Aura components : CM, SM, SBC, AEP, SMGR, CMS, AES. Proficiency in Genesys Cloud CX administration, including call routing, API usage, and reporting. Strong understanding of SIP, VoIP, and telephony protocols. Familiarity with call recording systems, reporting dashboards, and analytics tools. Experience in cloud migration projects and hybrid voice environments. Integration knowledge with CRM platforms like Salesforce, ServiceNow, or similar. Exposure to security compliance and audit processes in voice infrastructure. Basic scripting or automation skills (e.g., Python, PowerShell) for operational efficiency.
About the job IT Assistant Manager - Technology Analyst for Voice Infrastructure (BGC Taguig)
Benefits :
- HMO for Employee and 2 Dependents (On Day 1)
- Quarterly performance bonus
- Outstanding career development opportunities
Requirements :
Responsibilities :
Technical Skills & Experience
Mandatory
Preferred
Create a job alert for this search
It Manager • Taguig, Metro Manila, Philippines
Related jobs
Ubiquity is looking for a Business Intelligence Analyst to join our team in our Taguig City office.The Business Intelligence Analyst will capture, review data, and report on any trends and patterns...Show moreLast updated: 30+ days ago
Prime Infra is seeking experienced IT Infrastructure Manager to support one of our Business Units.We are looking for highly skilled professionals who can ensure operational excellence, strengthen I...Show moreLast updated: 30+ days ago
- Promoted
Lead Power BI Consultant (Remote)
TASQ Staffing SolutionsAngeles, Pampanga, Philippines About the job Lead Power BI Consultant (Remote).Position : Lead Consultant Power BI | Remote.Work Arrangement : Fully Remote.
At least 5 years of relevant experience and at least 4 years of relevant l...Show moreLast updated: 1 day ago
IT Critical Service Analyst
Ubiquity Global Services, Inc.Taguig City, Metro Manila, PHQuick Apply
- Promoted
Senior Product Manager (Stakeholder Engagement & Adoption)
RecruitNest ConsultingBulacan, Leyte, Philippines Be among the first 25 applicants.Employment Type : Full‑Time; Full‑Time; Project‑Based (2‑3 years) - Can be extended.Work Setup & Location : Fully Remote - Metro Manila.
Work Schedule : Mondays - Frida...Show moreLast updated: 25 days ago
IT Deployment Assistant
Azeus Systems LimitedPasig, NCR, Philippines This role involves monitoring different stages of software deployment.Record and monitor requests sent to the Deployment Team.
Ensure deployment requests are fulfilled.Coordinate with various teams ...Show moreLast updated: 30+ days ago
- Promoted
IT Manager
WHR Global ConsultingTaguig City, National Capital Region, PH Job Title : IT Manager Work Arrangement : Onsite – Taguig City Schedule : Day Shift Location : Taguig Employment Type : Full-time Salary : Php 40,000 About the Role : We are looking for an experienced I...Show moreLast updated: 30+ days ago
- Promoted
Lead Consultant Power BI - Remote / WFH
TASQ Staffing SolutionsSan Fernando, Pampanga, Philippines About the job Lead Consultant Power BI - Remote / WFH.Position : Lead Consultant Power BI | Remote.Power BI's core strength lies in having high-quality data.
We are seeking Lead Consultants who special...Show moreLast updated: 1 day ago
- Promoted
Lead Consultant BI / A - WFH
TASQ Staffing SolutionsSan Fernando, Pampanga, Philippines About the job Lead Consultant BI / A - WFH.About the job : Lead Consultant BI / A.Due to logistical reasons, we can only accept Philippine-based applicants.
Power BI's basic functionality is rooted in ha...Show moreLast updated: 1 day ago
- Promoted
IT Solutions Delivery Manager
A7 RecruitmentMakati, National Capital Region, PH Role : IT Solutions Delivery Manager Immediate Supervisor : AVP for IT and General Services Direct Report : 8 headcounts : Business Systems Analysts (5) + Solution Architect (1) Reason for Openi...Show moreLast updated: 1 day ago
- Promoted
Principal DevOps Engineer (Remote)
LegalMatch.comSan Fernando, Pampanga, Philippines As a technical and strategic leader, you will lead the design, creation, and evolution of tools, infrastructure, practices and capabilities to support the efficient deployment of LegalMatch product...Show moreLast updated: 1 day ago
- Promoted
Head of Marketing - (Manufacturing | Client Direct Hiring ) #34571
Manila RecruitmentBulacan, Leyte, Philippines Founded in 2005, with the vision of creating reliable and innovative signage solutions that serve communities, businesses, and public spaces.
Over time, it has expanded into a full-service manufactu...Show moreLast updated: 30+ days ago
- Promoted
Solutions Architect
Cobden & Carter InternationalBulacan, Leyte, Philippines Our client is one of Asia's leading Omni-channel Retail and E-commerce Solutions.Design client-specific product solutions.
Collaborate with cross-functional teams for service delivery.Assist sales w...Show moreLast updated: 1 day ago
- Promoted
Store Supervisor / Assistant Supervisor - SM Center Pulilan (SMCP)
MR DIY PhilippinesPulilan, Philippines Bachelor's / College Degree in any field.Required language(s) : Filipino, English.Year(s) of working experience in Retail Industry.
Required Skill(s) : Excellent Organizational Skills, Leadership and Co...Show moreLast updated: 30+ days ago
- Promoted
IT Business Analyst - Onsite reporting
Nityo Infotech Services PhilippinesTaguig, National Capital Region, PH Nityo infotech Services Philippines is currently looking for : Account Manager Location : BGC Taguig City Schedule : M-F, Morning Shift Set up : Purely work onsite Salary : 100,000 Qualifications...Show moreLast updated: 30+ days ago
- Promoted
Executive Assistant w / Lead Generation experience
RippedboxstationBulacan, Leyte, Philippines Executive Assistant w / Lead Generation experience.Job Openings Executive Assistant w / Lead Generation experience.About the job Executive Assistant w / Lead Generation experience.Executive Assistant ...Show moreLast updated: 1 day ago
- Promoted
Head of Customer Success - Remote / Worldwide
Pro Coffee GearBulacan, Leyte, Philippines Head of Customer Success - Remote / Worldwide.About the job Head of Customer Success - Remote / Worldwide.Pro Coffee Gear is a rapidly growing e-commerce company at the forefront of the coffee equipmen...Show moreLast updated: 30+ days ago
Global IT Governance and Operations Analyst - Urgently Hiring!
HenkelMakati, NCR, Philippines As a Global IT Governance and Operations Analyst, you will play a crucial role in ensuring our IT governance processes are robust, effective, and aligned with both company policies and regulatory s...Show moreLast updated: 30+ days ago
Global IT Governance and Operations Analyst - Now Hiring!
HenkelMakati, NCR, Philippines As a Global IT Governance and Operations Analyst, you will play a crucial role in ensuring our IT governance processes are robust, effective, and aligned with both company policies and regulatory s...Show moreLast updated: 30+ days ago
IT Infrastructure Manager
Prime Infrastructure Capital Inc.Pasay City, Metro Manila, PHQuick Apply