Logistics Associate - Global Freight

JOB TITLE : Logistics Associate – Global Freight

WORK SETUP : Onsite (Ortigas Center, Pasig City)

COMPANY : Global Shared Services – Logistics Industry

JOB DESCRIPTION

The Logistics Associate – Global Freight is responsible for supporting day-to-day logistics operations to ensure the company’s commitment to key customers is met with accuracy, timeliness, and efficiency. This role ensures that all customer documentation requirements are properly prepared, verified, and submitted while maintaining effective coordination with customers and vendors. The position provides an excellent opportunity for fresh graduates to build a career in global logistics and supply chain management within a multinational shared services environment.

RESPONSIBILITIES

• Ensure and monitor that customer requirements are properly documented, verified, and recorded in the Logistics Procedure (LP) and Account Matrix Profile to comply with both customer and vendor requirements.
• Ensure all vendor documents are delivered to customers in a timely, accurate, and complete manner.
• Liaise with and advise customers and vendors on incomplete or inaccurate documents that could affect cargo delivery.
• Execute and adhere to customers’ service and documentation requirements as specified in the LPs.
• Handle problem resolution by addressing issues immediately and escalating to Supervisors when there is potential cost or service impact.
• Build and strengthen customer relationships to ensure satisfaction and service continuity.
• Identify service gaps, recommend process improvements, and assist in implementing solutions to improve customer experience.
• Ensure all customer reports are completed accurately and delivered on time.

QUALIFICATIONS

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