Logistics Specialist - Global Freight

JOB TITLE : Logistics Specialist – Global Freight

WORK SETUP : Onsite (Ortigas Center, Pasig City)

COMPANY : Global Shared Services – Logistics Industry

JOB DESCRIPTION

The Logistics Specialist – Global Freight is responsible for ensuring the accurate and efficient execution of logistics operations in compliance with customer and vendor requirements. This role supports global freight documentation, coordination, and service delivery activities to ensure smooth cargo movement and exceptional customer satisfaction. The position requires attention to detail, strong communication skills, and the ability to collaborate effectively within a global shared services environment.

RESPONSIBILITIES

• Ensure and monitor that customers’ requirements are properly documented, verified, and recorded in the Logistics Procedure (LP) and Account Matrix Profile in compliance with both customer and vendor standards.
• Ensure vendor documents are delivered to customers in a timely, accurate, and complete manner.
• Liaise with customers and vendors to address inaccurate or incomplete documentation that could impact cargo delivery.
• Execute and strictly adhere to customers’ service and documentation instructions as outlined in the LPs.
• Handle problem resolution by addressing issues promptly and escalating to Supervisors if there is potential cost or service impact.
• Build and maintain strong relationships with customers to ensure service consistency and retention.
• Identify service gaps, recommend improvements, and implement process enhancements to drive customer satisfaction and operational efficiency.
• Prepare and deliver accurate and timely customer reports and related documentation.

QUALIFICATIONS

WHY JOIN US