Logistics Service & Experience Claims (Philippines E-Commerce)

ResponsibilitiesAbout ByteDanceFounded in 2012, ByteDance's mission is to inspire creativity and enrich life. With a suite of more than a dozen products, including TikTok, as well as platforms specific to the China market, including Toutiao, Douyin, and Xigua, ByteDance has made it easier and more fun for people to connect with, consume, and create content. Why Join UsCreation is the core of ByteDance's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At ByteDance, we create together and grow together. That's how we drive impact - for ourselves, our company, and the users we serve. Join us. About the TeamThis role will work on our new business in Philippines and will be responsible for critical early stage work including the launch and deployment of logistics from the ground up. We are looking for passionate and talented people to join our logistics service and experience team. Together we can build an e-commerce ecosystem that is innovative, secure, and intuitive for our users. Responsibilities : - Be responsible for handling claim tickets and managing logistics compensation with logistics service suppliers, ensuring timely and accurate claims handling by optimizing the compensation rules, SOPs and ticket system, etc- Manage and improve logistics customer service team performance by improving service efficiency through standardizing SOP, metrics monitoring, tools iteration and logistics exception handling, etc.- Be able to analyze and classify logistics problems and output experience insight reports by data analysis, deep dive on enquires, etcQualificationsMinimum Qualifications : - Bachelor degree or above, 3- 5 years or above working experience in customer service team and have knowledge of logistics- Fluent English is necessary Preferred Qualifications : - Fluent Chinese will be an outstanding advantage- Strong communication skills and good at handling disputes. - Proactive and continuous improvement attitude, patience, and attention to detail ByteDance is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At ByteDance, our mission is to inspire creativity and enrich life. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.