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Educational Profile
Graduate in Electronics and Communication Engineering, healthcare/medical or any 4 Year Related Course.
Courses in ITIL Service Management and Customer Service Management would be an advantage
Competency Profile
Work Experience:
At least two (2) years experience as User Support Coordinator or Technical Helpdesk Officer for any related IT environment.
Experience in implementing systems for a hospital would be an advantage
Knowledge, Skills and Abilities (KSA’s):
Very good oral and written communication skills
Very good problem solving skills
Excellent people handling and customer service skills
Familiarity with Windows Operating Systems, Microsoft Office and SQL fundamentals.
Ability to document issues, incidents and solutions
With above average work ethics, high maturity level, team player, dependable, self-motivated, multi-task oriented, , resourceful systematic and with high attention to details
Pleasing personality, neat and well groomed
Willing to work on shifts and to be assigned in either Quezon City or Global City
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