PROCESS CONTROL OFFICER

About Security Bank

We are the Philippines' largest independent bank, having won countless awards over the years, including Philippines' Top Employer, named by Statista, and Best Bank for Diversity and Inclusion, awarded by Asiamoney.

We’re changing how people bank. From the moment customers enter our branches to their experience online, we make them feel valued and empowered.

Now, with more than 300+ branches nationwide, BetterBanking has become the gold standard in improving the banking lives of millions of Filipinos. But we’re far from done.

In our constant pursuit of excellence and improvement, we create teams that support our business and each other.

The Role

As a Process Control Officers are responsible in performing operational validation of processes and Collections Self-Assessment of low and medium risk processes in accordance with the approved manual and guidelines of Collections. The officers may also propose process improvement initiatives based on the validated findings.

How you'll contribute

• Prepares work instructions and templates on processes assigned for checking.
• Conducts validation and alignment with the approved criteria set of a specific process within the division.
• Provides comprehensive report on the findings resulted from the process checking conducted.
• Perform Self-Assessment (SA) for the defined low and medium risk collections processes and procedures.
• Conducts investigation of possible process lapses within the division.
• Ability to clearly communicate issues identified by the unit to Collections management team with a clear action plan to resolve these with acceptable time frames.
• Suggest action plans and process improvement to the Process Control Team Lead based on the findings resulted from validation of processes.
• Ensure timely submission of the result of validations performed.
• Create report/summary of findings performed.
• Ensures consolidated file of findings are updated on a daily basis.
• Ensures timely responses and resolution on the action plan stated in report to be submitted on validation performed.
• It is accepted and understood that the employee may perform other related tasks which may be assigned from time to time.

What we’re looking for

• With at least 1 - 4 years of experience
• Bachelor's / College degree open to any course
• With good verbal and written communication skills
• Proficiency in Microsoft office for Windows is required
• Excellent interpersonal skills and ability to adjust and interact with all levels of personnel
• Multitask Oriented organized, set priorities and meet deadlines and take pride in one’s work
• Excellent eye for details
• Strong time management skills
• Must have good critical thinking skills and exercise sound judgement

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