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Alkem Labs
Implementation Specialist - OperarionsAlkem Labs • Delhi / NCR
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Implementation Specialist - Operarions

Implementation Specialist - Operarions

Alkem Labs • Delhi / NCR
30+ days ago
Job description

Essential Duties and Responsibilities:

  • Onboard new doctors, hospitals onto the platform
  • Structured follow-ups to ensure Doctors are on boarded on the platform and using the product
  • Maintain large number of doctor relationships to ensure they stick to platform for long term, prevent doctor churns
  • Ensure seamless experience for doctors and patients on platform with timely resolution of all queries and concerns
  • Doctor backed view on the platform and digital engagement and suggest further improvements
  • Work with all stakeholders (product team, design team, content and marketing team etc.) to ensure best experience for doctors and patients with C2C platform
  • Ensure platform awareness among doctors and offer quick issue resolution
  • Managing doctor/ patient outreach campaigns, conducting demos to doctors and their staff virtually or physically as needed
  • Understanding doctor profiles (importance of doctor, tech savviness, patient demographics etc.) and the challenges and address then at product and process level to drive usage to ensure high recall
  • Co-ordinate with product team, do testing of new product launches
  • Prepare regular reports of progress and forecasts to internal and external stakeholders using key metrics;
  • Assist product team to understand customer problems, reproduce them and fix them
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Implementation Specialist - Operarions • Delhi / NCR

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