IT Demand Management Analyst

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In support of the IT reforms for the Real Time and other IT-related business requests, the Office of Information Systems and Technology (OIST) needs an IT Analyst for the Demand Management team.

The Demand Management team needs to supplement its capacity to assist the team in managing the demand pipeline and facilitating their delivery, e.g. assisting users in preparing business cases; defining business benefits; measuring and reporting benefit realization, and coordinating business requirements to Investment Working Group (IWG). This function will also require coordination with different OIST teams and units to facilitate the review and the delivery of approved user requirements.

DETAILED TASKS

Facilitate the Investment Working Group process

Manage and coordinate the review process of the pool of Technical Experts

Manage the release of notices and clearances (acknowledgement receipt, clearance notices, request for clarifications, etc.)

Manage IWG review meetings, including scheduling, preparation of meeting materials, minutes taking, among others

Maintain IWG repository of documents

Gather user demands and ensure proper recording and tracking in JIRA and other demand management databases

Perform initial review of user demands to understand its requirement and guide user to the correct process

Prescreen accuracy and completeness of information and documents

Assist in discussion between business users and OIST for application roadmaps and user requirements

Develop, review and process business cases for requested business requirements

Provide guidance in establishing business benefits, particularly in defining the expected outcome, high level business benefit, estimated cost and timeframe of a business requirement

Assist in measuring and reporting benefit realization of projects after project closure

Prepare demand pipeline reports as needed

Assist demand pipeline meetings e.g. logistics, presentation materials, minutes of meeting

Perform tasks assigned by Demand Management international staff and/or national staff

QUALIFICATIONS

With IT background, coupled with business analysis skills, to be able to understand business needs and effectively communicate these to technical people

Has at least 5 years work experience in demand management, portfolio management, and project management

Working knowledge in standard software applications such as Windows, Excel, Visio and PowerPoint

Knowledgeable (hands-on experience preferred) with various technology platforms and cloud-based IT productivity tools, e.g. Oracle, Microsoft O365 and SharePoint, JIRA

Good business and technical writing skills

Must be able to relate to multinational-based organizations and comfortable dealing with senior staff from different functional departments

College graduate with a Bachelor’s degree in Computer Science, Information Technology or related field A good grasp of the overall business process in the company to be able to guide the users in formulating the requirements and coordinating the requirements with technical teams in the IT department

Excellent written and oral communication skills