Client Success Manager (Account Manager) - Davao

Job Description:

Client Success/Account Managers are responsible for overseeing the overall performance of the team - from their work efficiency to campaign status. They also represent the company throughout campaigns and when interacting with clients, reporting every numbers they can.

Qualifications:

• Experience of at least three (3) years as a Supervisor or Manager for a company in a similar role.
• Experience in account and client relationship management, preferably in a BPO setting.
• Possesses a Bachelor's degree in any field.
• Excellent communications skills.
• Amenable to work in an office-based setup.
• Sales/Marketing experience is a plus but not required!

Responsibilities:

• Responsible for maintaining and strengthening relationships with clients assigned to him/ her through consistent customer contact.
• Regularly updates clients on account status and other immediate concerns that arise during the campaign.
• Minimizes client attrition by renewing service contracts.
• Identifies potential client concerns and proactively resolves them.
• Upsell clients on other products and services offered by the company
• Makes sure that the client`s quota and needs are met within the specified time frame agreed upon in the contract
• Responsible for keeping the production leader updated with any changes or feedback coming from the client.
• Performs other tasks assigned by the Group Leader or the CEO
• Reports directly to the Group Leader. In the absence of a group leader, reports directly to the CEO.

Required Skills:

HIM Campaigns reporting Marketing Sales Management