Technical Onboarding Advisor

Technical Onboarding Advisor

Say hello to opportunities.

If you’re looking to be part of what’s next in communication, you’re in the right place.

At RingCentral, we believe the best customer experiences happen when humans and AI work together. Our agentic voice AI portfolio—AIR, AVA, and ACE—brings together automation, assistance, and insights across the entire conversation lifecycle. The result? More seamless, intelligent experiences for businesses everywhere.

With $2.5B+ in ARR and $250M invested in R&D annually, we’re building the future of AI-powered business communications.

This is where you and your skills come in. We’re currently looking for:

A Technical Onboarding Advisor is responsible for assisting newly signed up customers in configuring basic account and phone systems set-up. A Technical Onboarding Advisor demonstrates expertise and proficiency in most of the skill sets utilized within the Contact Center. He/she adheres to schedules, guidelines, and requirements in accordance with the Company’s set policies and procedures.

Job Responsibilities:

• Receives transferred calls of newly signed up customers from Sales.

• Sets expectations that the transaction is not a User Training but a basic account set up only.

• Walks the customer through the Express Set Up, and probes for other basic account set up needs.

• Configures basic user set up, such as Call Forwarding, Notifications, Greetings, etc.

• Educates customers on VOIP readiness: Sends and ensures the use of the Network Configuration Checklist.

• Provisions and sets up RC-supported desk phones

• Introduces new applications such as Desk Phones, Mobile App, Desktop App RC Meetings, and Glip by RC.

• Positions the value of Implementation, and encourages customers to show up on their scheduled Implementation Appointments.

• Confirms and/or schedules Implementation Appointments.

• Walks customers through the Community Website and assists them with the sign up process.

• Updates the Implementation Status, and documents the call in SFDC.

• Ensures resolution and customer satisfaction, and gains agreement with the customer to close the case.

To succeed in this role you must have experience in:

• At least 2-3 years of working experience as a Technical Support

• Preferably with experience in chat, handling multiple windows

• Basic Knowledge on VOIP, networking, routers and modems

• Experience configuring, updating and supporting VOIP solutions in a multi-location environment is a plus

Desired Qualifications:

• College level

• Excellent English communication skills

• Strong customer service orientation

• Ability to work efficiently in a highly demanding, team-oriented and fast-paced environment

• Networking, IT or telecommunications certification is a plus

• Applicants must be amenable to work at night

What we offer:

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.