Order Management Analyst

Order Management Analyst

Say hello to possibilities at Acquire Asia Pacific Philippines Inc. (Acquire BPO) under the RingCentral account (RingCentral).

It’s not everyday that you consider starting a new career. We’re Acquire BPO, and we’re happy that someone as talented as you is considering this role. First, a little about our client, RingCentral is a $2 billion global leader in cloud-based communications and collaboration software. RingCentral is fundamentally changing the nature of human interaction—giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.

This is where you and your skills come in. We’re currently looking for:

Order management refers to the process of receiving, tracking, and fulfilling customer orders. The order management process begins when an order is placed and ends when the customer receives their package. The Order Management Analyst is a key player in ensuring the seamless processing and fulfillment of customer orders. This role involves managing order workflows, collaborating with various departments, and maintaining accurate records to support efficient order processing. The Order Management Analyst will work to streamline processes, resolve issues, and enhance customer satisfaction through effective order management.

To succeed in this role you must have experience in:

Order Processing:

Receive and review customer orders to ensure accuracy, completeness, and adherence to pricing and contractual terms. Enter orders into the company's order management system accurately and promptly. Collaborate with sales, customer service, and other teams to address order-related inquiries and resolve discrepancies. Completes customer orders based on order types: New Account Activation, Downgrade/Downsell, Upgrade/Upsell, Upgrade with Downsell, Downsell with upsell. Monitoring customer accounts to identify problems and resolve issues before they become serious problems for the company.

Workflow Coordination:

Monitor order queues and workflows to ensure orders progress smoothly through various stages, from order entry to fulfillment and invoicing. Proactively identify bottlenecks, delays, or potential issues in the order process and take appropriate actions to mitigate them.

Ad hoc Task:

Must assist and work with the team if all team members are required to help with ad hoc activities. (e.g. Case Dispatching)

Order Tracking and Communication:

Delivering high-quality, error-free Sales Agreements and complete SFDC records. Works closely with the Deal Management team to ensure accurate order entry. Works with the Billing team on billing inquiries that originate from order entry.

Process Improvement:

Continuously identify opportunities to streamline order management processes and enhance workflow efficiency. Collaborate with cross-functional teams to implement process improvements and automation where possible.

Compliance and Documentation:

Ensure order processing practices adhere to company policies, compliance requirements, and industry regulations. Maintain accurate documentation of order-related procedures and guidelines.

Desired Qualifications:

• Bachelor’s degree in finance, Accounting, Business Administration, or related field.

• Candidate should have at least 2+ years of related work experience.

• Proficiency in using billing and financial software/systems; experience with Salesforce, NetSuite system is a plus.

• Excellent analytical skills and attention to detail. Must be processed, systems and product oriented.

• Strong communication and interpersonal skills to collaborate effectively with cross-functional teams.

• Ability to work independently, prioritize tasks, and meet deadlines in a fast-paced environment.

• Problem-solving mindset with the ability to identify and address issues proactively.

• Proficiency in Microsoft Office Suite, particularly Excel for data analysis.

• Must be willing to work on a night shift schedule or rotational shift schedule.

What we offer:

• Comprehensive HMO package (medical and dental)

• Personal Time Off Leaves

• Quarterly Performance Bonus

• Employee Assistance and Wellness Programs

RingCentral’s Global Ops team works collaboratively to provide cohesive support and strategy that build, nurture and lead all aspects of the business. RingCentral has become the leading global cloud-based communications provider because it is not just selling solutions; it is changing the nature of communications.

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by Glassdoor, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: RingCentral is committed to hiring and retaining great people because you power our success. RingCentral offers on-site, remote and hybrid work options optimized for the ways we work and live now.