Remote Operations Center Manila is part of Vestas Global Plant Engineering. It is responsible for monitoring SCADA servers worldwide, ensuring complete and accurate data collection from wind parks, and reducing customer network downtime.
Remote Operations Center Manila supports: Offsite IT Infrastructure alert monitoring for other wind parks across the globe to ensure connectivity of all the parks to the network, the SCADA server is in working condition, and Vestas critical services are running to minimize the lost production factor of wind turbines.
Remote Operations Centers > Remote Operations Center Manila > ROC Manila - Plant Network Support
Responsibilities:
- Offsite network support assisting customers to make sure that they can connect to the Vestas network
- Remote Configuration, installation, and upgrade of network hardware such as routers, switches, firewalls, wireless access points, and other network devices in the Wind Power Plants (WPP)
- Facilitate wind farm integration to Vestas network
- Maintain network uptime by reactive remote troubleshooting
- User management for Cisco network devices
- High-quality support, i.e., short response time and high-resolution rate
- Ticket resolution (incident resolution, request fulfillment)
- Provides input for continuous operations improvement
- Involvement in Projects
Qualifications:
- Education: BS in Computer Science, Engineering, or IT, or equivalent
- Professional experience maintaining real-world production systems. Maintain complex network designs
- For instance, Understanding of Cisco ISE (LDAP, REST APIs), IPSec VPN, DMVPN, and device authentication (IEEE .1x)
- At least two (2) years of extensive experience with Cisco switches and routers (preferred industrial grade) experience and other vendors. CCNA (or equivalent) certified
- Two (2) to three (3) years of related experience in Incident Management and diagnosing and resolving issues
- For instance, knowledge of Information Security and Risk Management
- For instance, Certification in ITIL v4
Competencies:
- Organized and have a methodical approach to work
- Proficient communication and interpersonal skills
- Global mindset
- Willing to work on shifting schedules, including weekends and holidays
- Willing to work on a hybrid set-up
What We Offer:
We offer you an exciting role with great professional and personal development opportunities in an inspiring, progressive, international work environment at an established manufacturer of wind turbines. We offer attractive company perks like fitness subsidy, health insurance, pension, life insurance, medical allowance, travel allowance, internet allowance, etc. We have a modern, inspiring office overlooking Manila Bay, conveniently located near public transport. We believe in work-life balance and plan annual offsite outings, team building, and sports events. In Vestas, you will experience an innovative environment where learning and growth are consistent, enhancing your personal and professional development.
Additional Benefits:
- Wellness Subsidy
- Retirement Benefit Plan
Our commitment to a fair hiring
DEIB Statement
At Vestas, we recognize the value of diversity, equity, and inclusion in driving innovation and success. We strongly encourage individuals from all backgrounds to apply, particularly those who may hesitate due to their identity or feel they do not meet every criterion. As our CEO states, "Expertise and talent come in many forms, and a diverse workforce enhances our ability to think differently and solve the complex challenges of our industry". Your unique perspective is what will help us powering the solution for a sustainable, green energy future.
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About Vestas
Vestas is the energy industry’s global partner on sustainable energy solutions. We are specialised in designing, manufacturing, installing, and servicing wind turbines, both onshore and offshore.
Across the globe, we have installed more wind power than anyone else. We consider ourselves pioneers within the industry, as we continuously aim to design new solutions and technologies to create a more sustainable future for all of us. With more than GW of wind power installed worldwide and + years of experience in wind energy, we have an unmatched track record demonstrating our expertise within the field.
With , employees globally, we are a diverse team united by a common goal: to power the solution – today, tomorrow, and far into the future.
Vestas promotes a diverse workforce which embraces all social identities and is free of any discrimination. We commit to create and sustain an environment that acknowledges and harvests different experiences, skills, and perspectives. We also aim to give everyone equal access to opportunity.