Client Partner - Patient Collections
We are looking for a skilled and experienced Patient Collections associate to join our dynamic team. If you have a background in handling patient collections in a BPO environment and possess excellent communication and organizational skills, you are eligible to apply.
Work location: Manila
Key responsibilities
Manage the end-to-end process of patient billing and collections for self-pay accounts
Ensure accurate and timely invoicing of self-pay patients
Communicate with patients in a professional and empathetic manner to discuss outstanding balances and payment options
Address patient inquiries related to billing and collections, providing clear and concise information
Process payments, set up payment plans, and negotiate settlements when necessary
Reconcile payments received with outstanding balances and update records accordingly
Maintain accurate and up-to-date documentation of all patient interactions and payment arrangements
Generate reports on collection activities, outstanding balances, and other relevant metrics
Ensure compliance with all relevant regulations and internal policies related to patient billing and collections
Stay informed about changes in healthcare billing and collections regulations
Collaborate with internal teams, including finance and customer service, to resolve complex billing and collection issues
Participate in regular meetings to discuss process improvements and share insights
Job Requirements
Strong understanding of healthcare billing and collection processes
Excellent communication and interpersonal skills
Proficiency in using billing and collections software
Ability to treat all patient information with utmost confidentiality
Detail-oriented with strong organizational and time management skills
Qualifications
Minimum of 2 to 3 years of experience in patient collections within a BPO set-up
Any college graduates with bachelor’s degree