Senior Training Associate

Work location: Mckinley Hill, Taguig City

Key responsibilities

• Facilitate virtual and in-person training for new hire, skill enhancement, knowledge update and compliance training sessions

• Send daily attendance, training, and class endorsement reports

• Update class training dashboards, curriculum, modules, and assessments, as needed

• Track and input trainee assessment and performance data

• Perform skill, knowledge and behavior coaching sessions, as needed

• Create weekly product knowledge tests, report completion and adherence reports

• Perform root cause analysis, document insights, create recommendations and action plans on program KPIs

• Participate in quality team calibration calls and submits calibration forms

• Attend internal and external training and program calls, as needed

• Execute and complete all HR-related governance processes and documentation

• Ensure timely and open communication with all partners, stakeholders and clients

• Perform peer training observations and provide operations floor support

• Provide up-to-date recommendations on training and facilitation trends

• Perform and complete ad hoc tasks and deliverables as assigned by training leadership

Job Requirements

• Passionate in facilitating for multiple programs and/or lines of business

• Solid grasp of the Adult Learning Theory and Kirkpatrick Model

• Expert in creating content, training material, assessments, and other training collateral

• Proficiency in Microsoft Office Applications

• Willing to work at our office in McKinley Hill, Taguig

Qualifications

• Must be a Registered Nurse with active license

• Minimum 2 years of training experience

• Experience in coding, utilization review and denials management are a plus