CSR - Hospitality Account (Davao Onsite)

Job Description

• Identify necessary tasks to update reservation details across different platforms in a timely manner.
  
• As new updates to reservations occur, workflow automations in one platform (Intercom) indicate the actions that need to occur in other, external platforms.
  
• Identify the appropriate task(s), take the necessary action(s) and record their actions internally.
  
• Accuracy, speed and close attention to detail are critical to success in this role
  
• Evaluate membership applications to ensure they met the company's criteria
  
• Maintain accurate records of membership statuses and applicant details
  
• Handling information with confidentiality and in compliance with data protection regulations
  

Requirements

• Prior BPO experience (preferred but not required)
  
• Computer Literate (Mac OS) - preferred
• Able to start immediately
  
• Excellent English communication skills
  
• Willing to work on shifting schedules
  
• Willing to work onsite
  
• Keen to detail
  
• Strong time management
  
• Adaptability and accountability
  
• Has critical thinking skills with a focus on issue resolution and customer satisfaction
  
• Knowledge of customer service practices and principles
  
• Exceptional customer service, active listening, and verbal and written communication skills, professional phone voice
  
• Ability to handle stressful situations appropriately