Contracts Management Coordinator

About the Role

• Proactively manage and maintain all aspects of the Service/Lease contract life cycle.
• Ensure the accurate and timely invoicing of revenue, in line with Sales Channel.
• Ensure that the customer has a consistent and positive experience of Canon for the duration of their contracts.

Essential Duties

Operational

• Achieve agreed SLAs and KPIs in support of team goals Maximise contract billing Manage, Maintain and bill customers
• To obtain and maintain accurate data to ensure customers are consistently billed accurately and on time.
  Work closely with Key stakeholders to ensure contracts are created and administered accurately
• Manually create Service and Lease contracts in Oracle, as and when required.
• Validate and activate new customer contracts/approve lease contracts by checking and authoring orders within agreed SLA’s
• Handles contract disputes for new and current customer to ensure accuracy with billing and align with signed contract.
• Terminate machines promptly and accurately to ensure accuracy of final billing, management reporting and termination Suspense account. Manage Lease data by completing rollovers, terminations and renewals accurately
• Process Machine Collection Requests for customer using correct process and ensuring install base records are updated.
• Process Machine Relocation Request for customer using correct process and ensuring install base records are updated.

Customer Service

• To respond and resolve all customer issues and enquiries within the agreed SLA time frames
• Work with Accounts Receivables to resolve disputes and minimise aged debt issues
• Liaise with relevant key stakeholders to ensure contracts are effectively maintained

Qualifications

Essential

• Specialist Knowledge: product, solutions & contracts knowledge to understand implications for service/lease revenue & customer satisfaction
• Previous Industry Experience: customer centric, accurate data entry and strong analytical skills.
• Bachelor’s Degree holder in any business-related discipline

Personal qualities:

• Strong communication skills to understand internal and external customer issues and to find ways to exceed customer expectations
• Proactive & problem-solving skills
• Excellent organisation and planning skills
• Attention to detail and quality conscious
• Able to interpret, manipulate & use different forms of complex data