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RAFFLES
Front Office SupervisorRAFFLES • Makati City, Metro Manila, Philippines
Front Office Supervisor

Front Office Supervisor

RAFFLES • Makati City, Metro Manila, Philippines
1 day ago
Job description
Job Description

  • Ensures compliance with arrival and departure standards based on Leading Quality Assurance.
  • Supervises the Front Office Team to personalize the guest arrival and departure experience by ensuring all arrival reservations are reviewed and processed based on guest purpose, perspective, preferences, and passions.
  • Ensures all corporate, regional and local Raffles Standards of Operating Policies and Procedures are adhered to.

Qualifications

  • Graduate of Hospitality Management or a related field
  • Minimum of two (2) years of relevant front office experience, preferably within a luxury hotel setting, is an asset.
  • Highly service‑oriented, with a strong passion for guest engagement, excellence in service delivery, and the ability to lead and inspire colleagues toward exceptional performance.
  • Strong working knowledge of loyalty programs, Opera PMS, and MS Office applications


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Front Office Supervisor • Makati City, Metro Manila, Philippines

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