The British Government is an inclusive and diversity-friendly employer. We value difference, promote equality and challenge discrimination, enhancing our organisational capability. We welcome and encourage applications from people of all backgrounds. We do not discriminate on the basis of disability, race, colour, ethnicity, gender identity, religion, sexual orientation, age, veteran status or other category protected by law. We promote family-friendly flexible working opportunities, where operational and security needs allow. The FCDO operates an agile workforce and to facilitate this, you may be required to undertake other duties from time to time, as we may reasonably require. Job Category Foreign, Commonwealth and Development Office (Operations and Corporate Services) Job Subcategory GTPC (Global Transaction Processing Centre) Job Description (Roles and Responsibilities)
The British Embassy Manila is a large diplomatic mission delivering a dynamic and rapidly expanding programme of activity in support of the UK’s objectives on prosperity, security and consular matters. The Embassy is a modern, diverse and inclusive employer where everyone contributes to the embassy’s values of Well-being, Opportunity, Respect and Collaboration.
Main purpose of job:
To support the operational delivery of services provided by the Global Transaction Processing Centre (GTPC) to British Embassies and High Commissions globally.
Support a culture of continuous improvement to not only meet but exceed the service standards set by our Service Level Agreements while working to improve financial compliance across the FCDO.
Roles and responsibilities / what will the jobholder be expected to achieve?
Supplier Maintenance – Contract Purchase Agreement – Purchase Order
- Process all Supplier Maintenance (SM), Purchase Order (PO), Contract Purchase Agreement (CPA), Blanket Purchase Agreement (BPA), transactions in your areas within Service level agreements focusing on delivering 97% and above KPIs throughout the year.
- Complete workload as identified in daily workload plan including Supplier setups, clean ups and Purchase Order creation/amendments, CPA/BPA and smart form creation and other requests.
- Investigate any rejected payment reasons that may be related to supplier set-up. Perform accuracy checks of supplier setups and amendments completed by peers in SM Team.
Accounts Payable – Invoice Processing
- Process all supplier invoices and staff payments in the system within service level agreements focusing on delivering 99% and above KPIs throughout the year.
- Complete workload as identified in Workload management including recording of supplier invoices, staff payments, debit memos, Network Post Accounts (NPAs/cashbox), cash-in-transit forms, approved Non-Discretionary Payment Requests and payroll-related processing.
Accounts Payable – Payments
- Process all assigned payment transactions including Payroll, Debit Memos, NPAs and urgent payment requests within Service level agreements and in compliance to Standard processes and P2P guidelines. Any deviations from processes are appropriately escalated and monitored to reduce risk.
- Identify any rejected payments promptly. Liaise with banking providers as well as internal teams to investigate and resolve payment rejections and refunds.
- Comply with Banking Regulations and FCDO financial policies in particular P2P handbook, Challenge and Escalation procedures, and Audit recommendations.
- For manual banking payments perform 1st level bank approval. Ensure accuracy checks are completed, that details entered in the system match details on the banking platform.
- For Electronic/cheque/Wire payments, perform quality check of batches before payment processing by reviewing validity and completeness of supporting documentations as well as checking accuracy of invoice entry details including matching of bank account information setup in Oracle and Banking platforms.
- Ensure strict adherence to management and usage of banking tokens and access information.
Receipts & Reconciliation
- Process all accounts receivable and reconciliation transactions in your areas within Service level agreements.
- Complete workload as identified in daily workload plan including receipts, NPAs, reconciliation, cash & bank balances, and adjustments in the system.
- Investigate and pursue the reconciliation of any aging items.
- Investigate any rejected payment promptly registering it in the Bank Amendment Tracker.
Operational Delivery
- Comply with financial guidance in particular P2P handbook, Challenge and Escalation procedures and audit recommendations.
- Support Manager to assist with daily workload of team addressing bottlenecks and ensuring payments and requests are processed within SLAs while still maintaining acceptable accuracy level.
- Aid in resolving issues related to their respective area and process.
- Monitor and ensure compliance to standard processes ensuring that any deviations from process are appropriately escalated and monitored to reduce risk.
- Manage all data according to Information Management / GDPR guidance ensuring it is stored correctly, weeded regularly, and shared according to personal data management controls.
- Review all relevant monitoring tools to act as necessary.
- Ensure that all requests and queries in shared mailbox, and SharePoint are managed and resolved in a timely manner.
- Timely escalation of unresolved aging items to line manager.
Customer Service
- Identify issues and work to resolve. Escalate to line managers issues that need may affect current operations.
- Work with Post staff to ensure proper delivery of services by answering queries and providing guidance / instructions to avoid errors in the future.
- Act as first point of contact for the Customer Engagement Team ensuring responses are actioned within SLA.
- Voluntarily conduct short and simple training presentations to post officers in relation to the P2P process.
Continuous Improvement
- Timely report to line manager any incidents, identify corrective measures, and suggest practical and repeatable solutions to prevent similar incidents occurring in the future.
- Proactively identify and suggest improvements in payments processes to enhance efficiencies and quality of delivered results, paying particular attention to any failing KPIs.
- Support a culture of continuous improvement by actively participating in internal and external cross-team process improvement projects as necessary.
- Coordinate with other function teams on changes/issues to ensure seamless flow of data/information.
Essential qualifications, skills and experience
- 1 year experience of working in the FCDO Global Transaction Processing Centre or fast-paced BPO/shared service
- Data entry experience – with high attention to detail
- Proficient in MS Excel and other Microsoft applications
- Understanding of Purchase to Pay (P2P).
Language requirements:
Languages:
- English - Strong oral and written language ability
- Filipino - Desirable but not essential
Level of language required: Proficient
Desirable qualifications, skills and experience
- Customer service background
- Financial Background/Qualification
- Strong background on bank reconciliation
- Experience using AI tools such as Copilot
Required behaviours Changing and Improving, Delivering at Pace, Managing a Quality Service, Working Together Application deadline 26 July 2026 Grade Administrative Officer (AO) Type of Position Full-time, Fixed term, with possibility of renewal Working hours per week 36 Region Asia Pacific Country/Territory Philippines Location (City) Manila Type of Post British Embassy Number of vacancies 1 Salary Currency PHP Salary 46,777 Type of Salary monthly Start Date 1 October 2026 Other benefits and conditions of employment
Benefits:
The British Embassy Manila offers the following:
- A competitive compensation package
- 36-hour work week
- Guaranteed 13th and 14th month pay
- 20 days paid annual leave (calculated on Pro-rata basis if joined after 1 January)
- Extensive medical insurance
- Life insurance
- Access to a guaranteed 5 days of learning opportunities a year.
Learning and Development Opportunities:
- Commit at least 5 days each year for personal development like job shadowing, rotations, attending meetings and training
- Complete and pass all the required E-learning modules
You will be encouraged to pursue your own learning and development while in the job and will be able to access a range of on the job opportunities as well as training and other forms of L&D where appropriate. There are also opportunities to get involved in other Embassy activities, both professionally and socially.
The British Embassy is committed to being a learning and development organisation and encourages all staff to pursue continued learning and development in the workplace. We offer a supportive and friendly working environment where staff work to the values of: integrity, honesty, objectivity and impartiality. Everyone is encouraged to take responsibility, be innovative and work together.
There is plenty of opportunity to develop on and off the job, and to establish expertise and build capability. We are strongly supportive of the job holder continuing to develop their professionalism.
Working Patterns:
07:00-16:00 / 10:00-19:00 (GMT+8)
Other Information:
Employment offers are subject to successful clearance of pre-employment checks. Staff recruited locally by the British Embassy Manila is subject to Terms and Conditions of Service according to local Philippine employment law.
No accommodation or relocation expenses are payable in connection with this position. All candidates must be legally able to work and reside in the country of the vacancy with the correct visa/work permit status or demonstrate eligibility to obtain the relevant permit. Any costs related to obtaining or renewing permits and visas are the responsibility of the successful applicant.
Employees who are not liable to pay local income tax on their Mission salary may have their salaries reduced by the equivalent local income tax amount.
Candidates are expected to have a valid NBI Clearance.
The FCDO operates an agile approach to delivery. To facilitate an agile workforce, you may be required to undertake other duties from time to time as we may reasonably require.
