Medical Virtual Assistant - Virtual Assistant

Job Description

This is a remote position.

Are you a compassionate, detail-oriented professional with a passion for supporting children and families? A California-based pediatric therapy clinic is seeking a Medical Virtual Assistant to join their team full-time. In this role, you'll help ensure smooth scheduling, communication, and administrative coordination, directly contributing to the well-being of the children they serve.

This clinic is grounded in a holistic, child-led approach to care—focusing on nurturing the mind, body, and spirit of each child. Their work is personal, collaborative, and deeply rooted in empowering children to build meaningful relationships and a strong sense of self.

Why You Should Apply:

Be part of a purpose-driven team that transforms lives through meaningful connection, compassion, and care.

Key Responsibilities

Scheduling & Coordination

• Schedule and reschedule patient appointments via EMR
  

• Confirm new patient appointments and manage therapist calendars
  

• Coordinate telehealth sessions and care team meetings
  

• Assist families with insurance-related scheduling (e.g. gap exceptions)
  

Patient & Insurance Support

• Respond to phone and email inquiries with empathy and professionalism
  

• Verify insurance coverage details and assist with related questions
  

• Submit and manage prior authorization requests
  

• Maintain accurate, confidential electronic medical records
  

Administrative Support

• Support therapists with calendar coordination and care logistics
  

• Collaborate with team members to ensure efficient day-to-day operations
  

• Greet patients virtually and guide them through onboarding steps
  

Requirements

• Experience in healthcare customer service, scheduling, or admin support
  

• Previous experience with schedule management, managing authorizations and verifying insurance
  

• Familiarity with pediatric therapy (OT and speech) is a strong plus
  

• Comfortable using EMR systems (Ensora preferred), Salesforce, and Google Workspace
  

• Strong communication and multitasking skills
  

• Spanish-speaking candidates are highly encouraged to apply
  

Benefits

• Competitive salary commensurate with experience.
  

• Opportunities for professional development and growth.
  

• Work in a dynamic and supportive team environment.
  

• Make a meaningful impact by helping to build and strengthen families in the Philippines.
  

Requirements
Patient Reception, Telehealth Support, Appointment Scheduling, Prior Authorizations, TherapyNotes EHR, Mental Health Administration, Medical Records, Patient Communication, Customer Service, Coachability, Spruce VoIP, Healthcare Administration, Attention to Detail, Feedback Receptive, Professionalism, Records Requests