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foodpanda
Manager, AP Service Deliveryfoodpanda • Taguig, PH
Manager, AP Service Delivery

Manager, AP Service Delivery

foodpanda • Taguig, PH
30+ days ago
Job description

Job Description

  • Monitor service performance against agreed-upon Service Level Agreements (SLAs), Taxonomy and Objectives and Key Result (OKR)
  • Establish and maintain strong relationships with external and internal stakeholders
  • Serve as the point of contact for issues within AP processes
  • Support internal and external audits
  • Identify areas for improvement in service quality and efficiency, provide inputs that will drive process-related investment decisions and implementation
  • Identify and mitigate risks that could impact service deliver, develop contingency plans
  • Generate regular reports and maintain accurate records of service delivery activities and performance metrics
  • Present performance results to relevant stakeholders in relevant governance forums ( Monthly, Quarterly Business
  • Lead and mentor a service delivery team for New Verticals (both captive and outsourced)
  • Set clear performance expectations and provide regular feedback
  • Allocate and manage resources, ensure that the team is adequately trained and resourced
  • Ad hoc tasks assigned from time to time

Qualifications

  • 5+ years of relevant accounting and AP experience, with a degree in Accounting or Finance
  • Proven experience in service delivery or a related field, with a track record of success in managing teams and meeting SLAs
  • Direct experience within a multi-national environment with a complex regional/country environment.
  • Process-oriented with an understanding of both financial and operational controls.
  • Strong analytical skills and who can foresee upstream and downstream impacts.
  • Strong leadership and communication skills
  • Excellent problem-solving and analytical abilities.
  • Hands-on experience with ERP systems such as SAP Hana and other invoicing/ticketing systems will be an added advantage but not required
  • Strong communication skills with the ability to bridge language barriers - you must be able to work collaboratively with a diverse group of people
  • Comfortable working in a fast-paced environment with tight deadlines.
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Manager, AP Service Delivery • Taguig, PH

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