Service Support Specialist

Job Description

We are looking for someone to deal with different tasks assigned for the duration of the shift and provide professional service to the customers.

Key Responsibilities:

• Ensure that all tables are operational without interruptions.
• Handle all real-time incidents on the gaming floors related to the following components of operations: hardware, software, and connection.
• To fix game irregularities on the tables: Game Presenters’ mistakes and software issues.
• To prepare shift reports for the Management.

Qualifications

• Strong understanding of gaming concepts and mechanics is highly preferred.
• Minimum of 2 years of Technical Support experience.
• Quick thinking and attention to detail.
• Analytical skills and multi-tasking.
• Ability to work under pressure and make decisions in stressful situations.
• Ability to work different shifts.
• Good English skills (both verbal and written).
• Basic PC software knowledge and excellent command of Microsoft Office products in particular.

Additional Information

Shift Schedule

• The position requires availability for a shifting schedule, consisting of six (6) working days and two (2) rest days, rotating between morning, afternoon, and night shifts.
• A night differential is provided for night shift assignments.

Salary Package
• Basic Salary: PHP 34,000
• Attendance Allowance: PHP 4,000
• Performance Bonus: PHP 5,000
• Food Allowance: PHP 100 (daily)
• Transportation Allowance: PHP 50 (daily)
• Uniform Allowance

Benefits:
After completion of the 6-month probationary period:
• HMO coverage with 2 free dependents
• Free gym, Weekly fruit supply
• 25 leave credits annually (10 sick leaves and 15 vacation leaves)