Relocations Coordinator

About the Role

The Relocations team is responsible in ensuring Canon machines are relocated or moved and properly installed back and fully operational from one place to another seamlessly. This task includes transfer of machine between customer/ Business Partner sites, from customer/ Business partner site to Canon warehouse and vice-versa. The team also organizes Canon Finance accounts under Regional areas, Metro / Regional Loan trial collections and collection of devices that needs to go to storage (Frozen stock).

Responsibilities Include:

• Collaborate with the carrier to ensure that the most cost-effective transport or movement of items will be used by requesting and assessing quote from the carrier.
• Ensure seamless communication with the customers and organize booking of schedule for machine movement/ relocation service with corresponding carriers/ logistics partner
• Arrange technicians for relocations that requires installation and other services
• Organize proper installation of the machine in the new location including network installation when applicable.
• Coordinate and notify corresponding Canon departments of the machine’s new location after the movement
• Update system (database- CDSS/AX) with new customer contact and machine address
• Process customer billing/ invoicing of the Relocation charges via the Canon system (database- CDSS/AX)
• Manage Relocations mailbox queue via Salesforce tool and phone queue by responding with urgency to queries from customers, carriers, and internal team such as Customer Operations, Account Managers, Business Partners etc.
• Actively contribute to relevant Relocations projects or improvement initiatives
• A relocations Coordinator should be able to break down a problem, situation or process into its component parts; separates the main issues from side-issues and understands the nature of parts and their relationship to one another
• Has the ability to work effectively and seamlessly delivering results without being closely managed

Qualifications and Experience:

• Bachelor’s/College Degree of any course
• At least 2 years related working experience in Technical Support Coordinator role with exposure preferred but not required
• High level of accuracy and attention to detail and customer focus
• Excellent verbal and written communications skills
• High level of pro-activity and professional attitude
• Sound Telephony Skills
• Analysis Ability
• Proven ability to achieve targets, excellent organisational skills and time management
• Project management experience
• Advanced computer skills, particularly Microsoft Word, Excel, Access
• Outstanding time management and prioritization skills
• Good rapport with internal and external customers.
• Has the ability to work effectively and seamlessly delivering results without being closely managed