IT Support Engineer

Job Description

THIS ROLE

IT team partners closely with the business to deliver technology solutions that address both current challenges and future needs. The Technical Desktop Support Engineer is responsible for troubleshooting and resolving technical issues, investigating system-generated alerts, supporting software deployments and migrations, managing hosts and devices, and automating routine operational tasks to improve efficiency and ensure reliable IT service delivery.

WHAT YOU WILL DO

• You'll serve as the primary escalation point for the Central Service Desk, managing and resolving escalated incidents and service requests.
• You'll take ownership of local IT support issues, ensuring timely resolution and a positive end-user experience.
• You'll manage and maintain hardware, while assisting with the installation, configuration, patching, and support of desktop systems and software.
• You'll update, categorize, prioritize, and track tickets within the service management toolset to ensure accurate documentation and service delivery.
• You'll collaborate with procurement teams and external vendors to support hardware, software, and technology-related requirements.

WHAT WE OFFER

• Competitive compensation and benefits – including allowances, government-mandated benefits, 13th month pay, and performance-based bonuses
• Health and wellness support – HMO coverage from Day 1 (with dependents), life and accident insurance, mental health support, and medical allowances
• Leave benefits – generous paid time off, special leave types, and observance of all Philippine holidays
• Hybrid work setup and tools – company-issued laptop, work-from-home kit, and flexibility after initial onboarding
• Learning and growth opportunities – access to training, annual salary reviews, internal mobility, and performance rewards