Client Care Representative I

Job Description

:

Work Management
• Assist with client inquiries and requests across multiple communication channels
• Review and process various client requests
• Validate submitted documents (such as identification and proof of account details)
• Coordinate with support teams, such as workforce managers, to ensure efficient service delivery
• Endorse requests for further action or approval
Teamwork, Collaboration, and Engagement
• Commit to work efficiently, cooperatively, and consistently with other team members, colleagues and/or superiors through
various projects, learning and development, skills assessment, and/or process improvement
• Ensure to comply with the company’s internal and operations policies and guidelines

Communication Skills
• Fluent in verbal and written English
• Strong and effective communication skills
• Good listening skills
Problem Solving:
• Detect and recognize that there is a problem
• Identify the nature of the problem
• Define the problem
• Apply and advise the appropriate solution
• Multi-tasking in usage of tools and other resources to drive query resolution
• Effectively collaborate with peers and other teams
Core Competencies:
• Collaborates Effectively – partners to deliver on team and organization goals
• Communicates Confidently – Shares relevant information in a direct, compelling and transparent fashion. This is in horizontal
and vertical structure.
• Focuses on the Customer – Builds relationships with customers by understanding and responding to their needs and ensuring
fair treatment.
• Takes Accountability – Sets and achieves stretch objectives

Job Category:

Call Centre

Posting End Date: