NOW HIRING! Customer Service Champions Wanted
Review Materials Are Provided
Are you ready to kickstart (or level up!) your BPO career with one of the most trusted global customer service companies? Join IBEX and become part of a team that values growth, excellence, and people-first service!
Your Role
As a Customer Service Representative, you will :
Handle incoming calls with empathy and confidence
Understand and assess customer needs to deliver helpful solutions
Resolve issues using critical thinking and great communication
Stay friendly and efficient — even under pressure!
Meet or exceed productivity and quality goals
Handle escalations with professionalism
Follow company processes while maintaining a positive attitude
What We’re Looking For
At least High School Graduate (Old Curriculum)
At least SHS Graduate
Willing to work the night shift and on a shifting schedule
Strong English communication skills
Detail-oriented and reliable
Self-motivated and committed to learning
Team player with integrity
Resourceful and fast learner
Benefits
Employee Recognition and Rewards
Performance Bonus, Employee Recognition Program
Government Mandated Benefits
13th Month Pay, Pag-Ibig Fund, Paid Holidays, Philhealth, SSS / GSIS
Insurance Health & Wellness
Disability Insurance, Health Insurance, Life Insurance, HMO
Perks Benefits
Employee Discount, Sleeping Quarters
Professional Development
Employee Assistance Program, Professional Development
Time Off & Leave
Bereavement Leave, Maternity & Paternity Leave, Solo Parent Leave, Vacation Leave
Apply Now and Join Ibex Shaw Mandaluyong!
Ibex Shaw (Mandaluyong) - Hiring BPO Agents- No Experience Needed • Mandaluyong, National Capital Region, PH
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