Technical Writer

Job Description

:

Job description (heading) / Description du poste (titre)

• This position is responsible for responding to all client requests and inquiries received through e-mail, postal mail, Client Feedback Forms and other written correspondences.

Preferred skills (heading) / Compétences particulières (titre)

• Knowledgeable on life insurance (SLOCPI/SLGFI), VUL (SLOCPI/SLGFI), pre-need and mutual funds
• Basic knowledge on regulations related to confidentiality, security controls and disclosures on client information
• Basic knowledge on the following systems: Ingenium, Salesforce, PRISM and MF Taps is preferred
• Must be highly client-oriented; and effective team player with high stress tolerance
• Can communicate confidently
• Excellent attendance record

Qualifications (heading) / Compétences (titre)

• University degree graduate

• With 3-year experience in any front-line client service function

Responsibilities (heading) / Responsabilités (titre)

• Key responsibilities/Accountabilities

• Provides accurate information inquired following agreed service level standards and procedures
• Coordinates with backend support unit to ensure technical accuracy of computations and requirements needed by the clients
• Coordinates with different sections and departments for written requests of policyholders requiring changes and adjustments in their policy records
• Acts as contact person for IT projects and enhancements that directly affect e-Services and Fulfillment unit.
• Logs all emails, postal mail, CFFsin Salesforce accurately within 24 hours for tracking and monitoring purposes
• Maintains a monitoring system which classifies and tracks all business correspondences according to type and frequency of service request or complaint and status of case resolution
• Prepares appropriate reports for inclusion in the regular response report.
• Participates in special projects and initiatives as may be required
• Assists other Technical Writers as may be required

Job Category:

Customer Service / Operations

Posting End Date:

29/04/2026