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Abbott
Data Quality SpecialistAbbott • Taguig City, State Not Indicated, Philippines
Data Quality Specialist

Data Quality Specialist

Abbott • Taguig City, State Not Indicated, Philippines
30+ days ago
Job description
We are seeking a detail-oriented and proactive Customer Service Operations & Integration Analyst to manage and support customer service operations for both new and existing patients. This role ensures high-quality service delivery, accurate processing of meter batch data, and resolution of exception tasks. The position also plays a key role in maintaining and generating analytical reports using tools like Power BI and Patient Connect, identifying and resolving integration discrepancies across systems.

This role requires strong analytical skills, a customer-first mindset, and the ability to collaborate across departments such as Sales, Operations, and IT to ensure seamless data flow and operational efficiency across the ACH platform

Key Responsibilities:

  • Manage day-to-day customer service tasks supporting patients.
  • Ensure accurate processing of meter batch data and handle Customer Responsibility Agreement exceptions.
  • Generate, maintain, and analyze reports using Power BI and Patient Connect to monitor service quality and system performance.
  • Identify and resolve data integration issues across platforms such as Patient Connect and Coag Clinic.
  • Collaborate with cross-functional teams to troubleshoot and resolve discrepancies in patient data and service workflows.
  • Provide insights and recommendations based on data trends to improve operational efficiency.
  • Support continuous improvement initiatives by identifying process gaps and proposing solutions.
  • Maintain documentation of processes, exceptions, and resolutions for audit and knowledge-sharing purposes.

Qualifications:

  • Bachelor’s degree in Business Administration, Healthcare Management, Information Systems, or a related field.
  • 2–4 years of experience in customer service operations, preferably in a BPO or healthcare support environment.
  • Proficiency in Power BI, Excel, and CRM/ERP systems (e.g., Patient Connect, Microsoft Dynamics GP).
  • Strong analytical and problem-solving skills with attention to detail.
  • Excellent communication and collaboration skills.
  • Experience working with cross-functional teams and managing data integration issues is a plus.

Preferred Skills:

  • Experience in the US healthcare insurance industry.
  • Familiarity with healthcare processes, patient data management, or medical device support.
  • Knowledge of data integration tools or middleware platforms.
  • Lean or Six Sigma certification is a plus.
  • Strong problem-solving skills and attention to detail.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and supportive work environment.
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Data Quality Specialist • Taguig City, State Not Indicated, Philippines

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