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Loadshift Liaison OfficerFreelancer.com • Taguig, Philippines
Loadshift Liaison Officer

Loadshift Liaison Officer

Freelancer.com • Taguig, Philippines
30+ days ago
Job description

Loadshift Liaison Officer

Taguig, Philippines

Description

Job Description:

With Freelancer continuing to grow, we are expanding our Loadshift Customer Experience team in Manila. CX is responsible for providing amazing customer service. Furthermore, you will:

Responsibilities:

  • Provides exceptional customer service at all times
  • Provides “First Call Resolution” as much possible
  • Answers email & phone calls in a professional and timely manner
  • Responds to support tickets in a professional and timely manner
  • Promotes the features and benefits of using Loadshift
  • Achieves maximum customer satisfaction at all times whilst working within the company guidelines
  • Handles and investigates customer complaints and recommends solutions. Follow through on mutually agreed remedies.
  • Effectively articulates complex information to a variety of technical and non-technical users
  • Incorporates changes in work practices in response to changes requested by management
  • Understands that Loadshift is a dynamic web service and is willing to embrace changes in the service we offer and promotes these positively to the marketplace
  • Adheres to freelancer policies and procedures
  • Actively contributes to team meetings and training sessions
  • Offers suggestions for improvements
  • Performs other duties as required
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Loadshift Liaison Officer • Taguig, Philippines

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