1. Innovation Leadership
2. Strategic Visibility
3. Process Optimization
4. Best Practices and Training
-Drive, deliver, and deploy various Innovation Initiatives
-Have a seat on the table and be highly visible across xBRs, client or account meetings, and client visits
-Provide end to end assessments and customer journey map to streamline the process and propose the
applicable automation tools and process improvement
-Lead ideation sessions with the account and co-innovation with the client
-Replicate best practices applicable to the account
-Establish analysis and action plans related to Innovation to address VOC, CVAs, and prevention/improvement of
any Hypercare status
-Provide awareness and/or trainings on Automation, ThinkCX, and Six Sigma
Location:
PHL Quezon City - Tera Tower 16th Floor
Language Requirements:
Time Type:
Full time2025-07-01
Senior Manager - Innovation • PHL Quezon City
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