Sr. Network Engineer (Unified Communication / VOIP Support)

Job Title: Sr. Network Engineer (Unified Communication / VOIP Support)
Location: Taguig City, Philippines | Hybrid Setup

We're hiring a Senior Network Engineer specializing in Unified Communications and VOIP support. If you have deep hands-on experience with Cisco voice technologies and thrive in high-pressure, enterprise environments this role is for you.

Key Responsibilities

• Configure and troubleshoot Cisco Unified Communication tools including CUCM, Unity Connection, and Contact Center solutions (Finesse, eGain, Calabrio, ICM).

• Support and maintain Cisco Unified Border Element (CUBE) and related VOIP infrastructure.

• Manage enterprise-level voice systems including voice gateways, PSTN trunks, and SIP trunking.

• Oversee large-scale IVR/ACD implementations and enterprise dial-plan configuration.

• Collaborate with cross-functional teams for design, deployment, and support of voice network infrastructure.

• Provide guidance and mentorship to junior engineers.

• Participate in on-call and 24x7 shift rotation when required.

• Ensure high availability and performance of unified communication systems.

Non-Negotiable Skills

• Proven experience with Cisco CUCM and Unity Connection.

• Hands-on expertise in Cisco Contact Center tools (Finesse, eGain, Calabrio, ICM).

• Strong knowledge and troubleshooting experience with Cisco CUBE.

Qualifications

• Bachelor's degree in IT, Engineering, or a related field (or equivalent experience).

• CCNA Collaboration certification or equivalent work experience.

• 5+ years in voice network engineering and infrastructure support.

• Solid knowledge of Cisco VoIP solutions including:

  Cisco CVP, CER, CUBE, SME, VXML Gateways

  SIP Trunks, WebEx Soft Phones

  QoS for Voice/Video and Enterprise Dial Plan

• Strong troubleshooting, organizational, and communication skills.

• Ability to work independently and handle high-pressure situations effectively.

• Background in retail or fast-paced enterprise environments is a plus.

Design. Support. Optimize enterprise communication.
Apply now to be a voice in a connected future.