Operations Manager (Voice)

RESPONSIBILITIES:

• Leads and directs a staff of 4-5 team leaders/supervisors that will have individual teams consisting of no more than 25 employees each. Total span of 60-80 FTEs
• Ensure calls from patients for multiple client hospital sites are answered within the client service levels and handled in a quality manner. Team may consist of no more than 25 employees
• Oversee and manage contact center performance to ensure contractual SLAs are met consistently
• Serve as a mentor to current team leaders/supervisors and all CSR employees by consistently displaying the R1 values
• Develop and implement recommendations and provide formal feedback on project results and team performance to management.
• Supports new client expansion development and implementation.

QUALIFICATIONS:

• 3 – 5 years’ experience in delivering customer service in a hospital or health care call center environment as an Operations Manager
• Bachelor’s Degree or equivalent experience
• Outstanding time management skills and the ability to simultaneously manage multiple tasks while remaining self-directed.
• Experienced leading and managing employees in a high contact center environment.
• Certified revenue cycle management experience preferred
• Prior continuous improvement experience utilizing Lean Six Sigma tools preferred

Working in an evolving healthcare setting, we use our shared expertise to deliver innovative solutions. Our fast-growing team has opportunities to learn and grow through rewarding interactions, collaboration and the freedom to explore professional interests.Our associates are given valuable opportunities to contribute, to innovate and create meaningful work that makes an impact in the communities we serve around the world. We also offer a culture of excellence that drives customer success and improves patient care. We believe in giving back to the community and offer a competitive benefits.What’s in it for you?• Competitive Total Rewards Package• Target variable incentives• Medical Plan (HMO) from Day 1 of employment with free dependents• Life insurance• Paid Time-Off Benefits• Sick Leave Conversion• Night Differential offered• Employee Referral Program• All Mandatory Statutory BenefitsR1 RCM Inc. (“the Company”)